Refund Policy
Last updated: March 3, 2026
1. No Refund Policy
Digital Catapult maintains a strict no-refund policy. Once payment has been made for any of our services, no monetary refunds will be issued under any circumstances.
2. Service Day Adjustments
In lieu of refunds, Digital Catapult offers service day adjustments. If you experience any issues with our services or are unsatisfied, additional service days will be provided and adjusted in your billing cycle as compensation.
3. How Adjustments Work
If a valid concern is raised, our team will review the matter and determine the appropriate number of extra service days to be credited to your account. These additional days will be reflected in your next billing period.
4. Eligibility for Adjustments
Service day adjustments may be granted in cases such as: service downtime caused by Digital Catapult, undelivered commitments within the agreed scope, or technical issues on our end that impacted campaign performance.
5. Requesting an Adjustment
To request a service day adjustment, please contact us within 7 days of the issue. Provide details of the concern along with any supporting information. Our team will review and respond within 3 business days.
6. Non-Eligible Cases
Adjustments will not be provided for: dissatisfaction due to external factors (platform algorithm changes, market conditions), failure to provide required access or information on time, or cancellation of services by the client.
7. Contact
For adjustment requests or questions about this policy, please reach out through our website or social media channels.